At Violette Gadget, we strive to deliver your orders efficiently and on time. Please read our shipping policy for details on processing times, shipping rates, and delivery expectations.
1. Order Processing
1.1 All orders are processed within 3 business days (excluding weekends and holidays).
1.2 Orders placed after 5 pm will be processed the next business day.
1.3 You will receive a confirmation email with tracking details once your order is shipped.
2. Shipping Rates and Delivery Times
2.1 Shipping rates are calculated at checkout based on your location and selected shipping method.
2.2 Estimated delivery times:
- Standard Shipping: [3-4] business days
- Express Shipping: [3-4] business days
- International Shipping: [3-4] business days
2.3 Delivery times may vary due to factors beyond our control, such as weather, customs, or courier delays.
3. International Shipping
3.1 We ship worldwide to select countries. Shipping rates and estimated delivery times vary based on destination.
3.2 Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
3.3 Some products may not be available for international shipping due to legal or logistical restrictions.
4. Order Tracking
4.1 Once your order is shipped, you will receive a tracking number via email.
4.2 You can track your shipment using the provided tracking link
5. Delayed or Lost Shipments
5.1 If your order is delayed beyond the estimated delivery date, please contact us for assistance.
5.2 Lost or missing packages should be reported within [3-4] days of the expected delivery date.
5.3 We are not responsible for lost packages due to incorrect shipping addresses provided by the customer.
6. Shipping Restrictions
6.1 We do not ship to P.O. boxes or APO/FPO addresses.
6.2 Some items may have shipping restrictions due to size, weight, or country-specific regulations.
7. Damaged or Incorrect Orders
7.1 If your package arrives damaged, take photos and contact us within [3-4] days for a replacement or refund.
7.2 If you receive the wrong item, notify us immediately, and we will arrange for the correct product to be shipped.
8. Contact Us
For any shipping-related inquiries, please contact us [email protected]