At Violette Gadget, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Eligibility for Returns
1.1 Products can be returned within 3 days of delivery.
1.2 Items must be unused, undamaged, and in their original packaging with all accessories included.
1.3 Certain products, such as wearables and personal accessories, may not be eligible for return due to hygiene reasons.
1.4 Proof of purchase (receipt or order confirmation) is required for all returns.
2. Non-Returnable Items
The following items cannot be returned:
- Opened or used wearables (smartwatches, fitness trackers, etc.)
- Digital/downloadable products
- Items damaged due to improper use, accidents, or modifications
- Clearance or final sale items
3. Return Process
3.1 To initiate a return, contact our support team at [email protected] with your order details.
3.2 We will provide return instructions, including the return address.
3.3 You are responsible for return shipping costs unless the return is due to a defective or incorrect item.
3.4 We recommend using a trackable shipping method, as we are not responsible for lost return packages.
4. Refund Policy
4.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
4.2 Approved refunds will be processed within 3 business days to the original payment method.
4.3 Shipping fees and any applicable handling charges are non-refundable.
4.4 If a refund is delayed, please check with your bank or payment provider before contacting us.
5. Exchanges
5.1 We only replace items if they are defective or damaged upon arrival.
5.2 If you need an exchange, contact us within [Number] days of receiving the product.
6. Damaged or Incorrect Items
6.1 If you receive a damaged or incorrect item, notify us within 3 days of delivery with photos of the product and packaging.
6.2 We will arrange for a replacement or refund at no extra cost.
7. Contact Us
For any questions or assistance with returns and refunds, please contact us at [email protected]